General Terms of Use

The website in both computer and mobile versions and the applications of pilgrim.lu (hereinafter referred to as the "Site and Application") are owned by the company THE PILGRIM SARLS, with its registered office located at 47, Boulevard Joseph II, L-1840 Luxembourg - VAT No. LU35778606, RCS Luxembourg : B287129 (hereinafter: "Owner"). Access to the Site and Application, as well as information related to all services provided, requires compliance with and acceptance of these general terms of use (hereinafter referred to as the "Terms"). For this reason, we recommend that you read these terms carefully if you wish to access and use the information within the framework of the services offered by the Site and Application.

User Status

Using any of the services offered by the Site and Application (hereinafter: "Service" or "Services") grants the User the status of a User (hereinafter: “User” or “Users”). Generally, it is not necessary for the User to register to access the services offered by the Site and Application; however, the use of certain Services may require User registration. This registration must be completed in the form expressly stated in the specific service.

Most of the services offered by the Site and Application are free.

Any questions regarding billing, including the acceptance of modifications or corrections to items and amounts, as well as the issuance of credit notes, should be addressed by the User directly to the administration of THE PILGRIM SARLS: contact@thepilgrim.lu.

Types of Users

In the context of using the Website and Application, there are two types of Users: Standard Users and Professional Users.

Standard Users are individuals (as well as professionals who use the Website and Application for non-professional purposes, as defined below) and are defined as such for the purpose of using the Website and Application to seek information. Standard Users may access certain services (e.g., information searches) anonymously, while other services (e.g., specific features) may require prior registration.

Professional Users are businesses or professionals who utilize the Site and Application to provide services to Standard Users. Professional Users may access the services intended for them only after contacting the Owner to request permission, as well as entering a service contract (hereinafter referred to as "Service Contract").

Minors

The use of Services is reserved for adults. Minors must obtain prior consent from their parents, guardians, or legal representatives to use the Service, and those individuals will be responsible for all actions taken on the Site and Application by the minors under their supervision.

Permitted and Prohibited Uses

It is prohibited to conduct, directly or indirectly, any form of commercial exploitation of the Services by accessing, using, or transferring information contained in the Site and Application. Failure to comply with this prohibition will result in legal action. The User acknowledges and agrees that the use of the content and/or services offered by the Site and Application is at their own risk and under their own responsibility.

The User agrees to use the Website and Application, as well as all content and services, in accordance with the law, good morals, public order, and as indicated in these General Terms. Likewise, the User agrees to make appropriate use of the Services and/or Content of the Website and Application and not to use them for illegal, dishonest, or criminal activities, to violate the rights of third parties, and/or to infringe upon intellectual property regulations or any other laws.

In particular, the User agrees not to transmit, introduce, distribute, or make available to third parties any material or information (data, messages, images, sound and image files, photographs, software, etc.) contrary to the law, morals, public order, or the Terms. The use of the Website and Applications for purposes other than those intended by the Owner is prohibited.

In addition, the Owner reserves the right to refuse access to the services and contents of the Website and Applications at its sole discretion. Likewise, it reserves the right to refuse access to its pages without prior notice to any user who violates the provisions of this legal notice.

Intellectual Property

The Owner is the legitimate owner of the Website and Application, the pages they contain, the information or elements contained in texts, documents, photographs, drawings, graphics, databases, software, logos, trademarks, trade names, or other elements protected by intellectual or industrial property rights.

The User may not reproduce, transform, modify, decode, distribute, rent, make available to the public, or allow access by any means of communication to any of the elements referred to in the previous paragraph, except with the express permission of the Owner or the corresponding rights holders, or unless legally authorized.

Warranties and Liability

The Owner does not guarantee the continuity of access or the proper display, downloading, or use of the elements and information contained in the pages of the Site and Application, which may be prevented, impeded, or interrupted by factors or circumstances beyond its control. The Owner is not responsible for information and other contents integrated into areas or sites of third parties accessible through the Website and Application. The Owner is not responsible for information, content, products, and services offered or provided by third parties or entities through the Site and Application.

Neither the Owner nor any third-party information provider is liable for any damages, losses, claims, or expenses resulting from: (i) interferences, interruptions, errors, omissions, telephone failures, delays, blockages, or disconnections in the operation of the electronic system caused by breakdowns, errors, and overloads of telecommunications lines and networks, or for any other reason beyond the control of the Owner; (ii) the use of illegal and/or harmful programs and/or media of any kind, such as viruses or others; (iii) malicious or inappropriate use of the Owner's sites; (iv) browser security or errors caused by malfunctioning browsers, outdated versions of browsers, or obsolete hardware.

Negotiations with Third Parties via the Site

The User acknowledges and agrees that any contractual or non-contractual relationship formalized with third parties contacted through the Site and Application shall solely be between the User and that third party. Accordingly, the User acknowledges that the Owner shall not be responsible for any damages of any kind arising from negotiations, discussions, and/or contractual obligations with third parties.

Consultation of Information

Searching for information on the Website and Application is performed through automatic procedures, and the Owner disclaims any responsibility for the quality of the proposed results, their content, their accuracy, their truthfulness, and compliance with the rules contained in these Terms. However, the User can report any illegal, fraudulent, or suspicious information by sending an email via the dedicated page.

Privacy and Personal Data Protection

The personal data of users will be processed in accordance with the applicable regulations. For more information, please refer to the Privacy Policy.

Security Measures

The Owner has adopted appropriate security measures to ensure the confidentiality and privacy of personal data in accordance with applicable laws. For more information, please refer to the Privacy Policy.

Use of Cookies

Some pages of the Site and Application contain non-invasive or harmful cookies that do not contain any personal data: the only function of the cookies is to personalize navigation. The User can activate the settings of their browser to refuse the installation of cookies. For more information, please refer to the Cookies Policy.

Dissolution

The Owner reserves the right, at its sole discretion, to permanently or temporarily deny access to the Site and Application. Affected Users will be informed of this decision and will not be permitted to attempt to access the Site under another name or through other Users in the future.

The User will be responsible for any damages of any nature that the Owner or its affiliates may suffer, directly or indirectly, due to a breach of obligations arising from these Terms of Use in connection with the use of the Site and Application. Additionally, the User shall indemnify the Owner for any penalties, claims, or lawsuits from third parties, including government agencies, against the Owner, its employees, or collaborators, due to violations of third-party rights by the User's utilization of the Site and Application or related services contrary to the provisions of these Terms of Use.

Modifications

The Owner reserves the right to make any changes it deems appropriate and may modify, delete, or add new content and/or services, as well as the manner in which they are presented and located.

Duration and Termination

The free services and/or content of the Site and Application may be provided indefinitely, as long as the User's account remains active; moreover, when specified, services, including paid options, are limited to the period indicated on the service publication page of the Site and Application. The Owner may unilaterally terminate, suspend, or interrupt the provision of the Service and the Site and Application at any time without notice.

Applicable Law and Jurisdiction

Subject to the provisions of non-derogatory laws, the courts of Luxembourg shall have exclusive jurisdiction to resolve any disputes arising from these General Terms or in connection with them.